![]() A McKinsey study revealed that by using social technologies, companies can raise the productivity of knowledge workers by 20 to 25 percent. Take, for example, the prevalence of chat features at work. Written communication is crucial in a hybrid setting As Morris puts it, taking the time to compose memos, messages and emails with both clarity and sincerity not only prevents time from being wasted due to misunderstandings, but also fosters better relationships at work. When your written communication skills are strong, you can leverage the tech at your disposal to increase productivity and improve workplace culture. The same goes for verbal communication, of course, but because of the speed of business, there is a tendency to abbreviate anything that’s not happening in real-time or face-to-face.” ![]() “I’d like to suggest that we all redouble our efforts to approach internal written communication – including text-to-speech – with intention. So while generative AI may prove to be of substantial importance when it comes to more mechanical communications processes, anything that’s more qualitative or interpretative will always require human subjectivity – the human touch,” according to Zoë Morris, president of recruitment agency Jefferson Frank. ![]() ![]() “ Interpersonal communication is the connective tissue that underscores how business functions, and particularly its company culture. And no, AI is not going to undermine the importance of written communication as a workplace skill. Now that hybrid and remote work are here to stay, written communication is especially important – that’s how most work gets done on a daily basis (and why so many Hive features are geared toward facilitating communication).
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